Cancellation/Refund Policy

Cancellations may be requested prior to the product shipment. After shipment, attempted cancellations will be treated as a returned product.

• You must contact support@parabledevices.com within five days of receipt of your order.
• No returns will be accepted after 15 days of receipt of your order.
• Any returns must be in "like new" condition and in original, unopened packaging.
• Return shipping is the customer’s responsibility, unless you have received a damaged or wrong product.
• Should you receive a damaged product, please contact customer service at support@parabledevices.com.

You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please contact us to request an RMA. After you receive an RMA, your returns must be received within 14 days.

Shopper returns of Buy with Prime orders

Customers can return Buy with Prime orders by following these steps:

Step 1: Open the order confirmation email and choose View Order.

Step 2: Choose Order Details to see the order details page.

Step 3: Choose Return on the order details page.

Note: The Return button appears only after the order is delivered. 

Step 4: Enter any additional information about the return, such as the reason for the return.

Step 5: Confirm the estimated refund amount and summary of the return details to create the return.

When the return has been created, a return confirmation email is sent.

Step 6: From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.

Step 7: Drop the return off at the location listed on the return label.